Privacy Policy

Effective Date: September 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Event details (date, location, guest numbers)
  • Billing and payment information
  • Communications between you and our team

2. How We Use Your Information

We use collected information to:

  • Process and manage your booking
  • Communicate about your event
  • Send invoices and process payments
  • Comply with legal obligations (including RSA requirements)
  • Improve our services

3. Information Sharing

We do not sell or rent your personal information. We may share your information only:

  • With service providers who assist in our operations (e.g., payment processors)
  • When required by law or to comply with legal processes
  • With your explicit consent

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and accounting requirements (typically 7 years)

6. Your Rights

You have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications

7. Marketing Communications

With your consent, we may send promotional emails about our services. You can unsubscribe at any time via the link in our emails or by contacting us directly.

8. Cookies

Our website may use cookies to improve user experience. You can control cookie settings through your browser.

9. Updates to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

10. Contact Information

For privacy-related enquiries or to exercise your rights, contact us here 

11. Privacy Complaints

If you have concerns about our privacy practices, please contact us directly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.